Palouse Medical is committed to providing the highest level of quality medical care and personal service to our patients. Many of our patients have questions regarding insurance responsibility. We have created this financial policy with the hope that it will help answer questions you may have about our financial policy and billing protocols.
Palouse Medical is committed to providing you with the best possible care and we are willing to discuss our professional fees at any time. Your clear understanding of our financial policy is important to our relationship.
Please click on the tabs below to learn more about our financial policy and billing protocols.
For your convenience, Palouse Medical participates with most major insurance companies and Medicare. Since we see patients from many different insurance plans, it is impossible for us to know all the covered benefits. Knowing your individual insurance policy is your responsibility; please contact your insurance company with any questions regarding your coverage.
While it is our intention to assist you, it is still your responsibility to ensure that services rendered by Palouse Medial are paid in full. We feel that it is the patient or guardian’s responsibility to meet their financial obligations. You are expected to pay for charges that are patient responsibility in full, this includes:
Charges for laboratory test done by Palouse Medical will be included on your statement. Laboratory tests which are NOT performed by Palouse Medical will be billed separately by the servicing facility or provider.
For your convenience, we gladly accept payment in the form of cash, check, or by Visa or MasterCard credit cards. Please note that there will be a $25.00 charge for checks that are returned due to non-sufficient funds.
Co-pays, deductibles and non-covered charges are required to be paid in full at the time of service. For self-pay patients we offer a 20% discount, to be paid in full at the time of their appointment. Short-term payment plans are available upon request and must be approved prior to services being rendered. We are unable to provide discounted rates on laboratory and x-ray services.
Patients involved in a civil suit, auto, home or business owner’s accident are required to pay at time of service. Due to the length of time it takes to settle these claims we do not bill third party bill for these situations, including attorneys. We will provide you with documentation regarding services rendered for you to submit.
There may be situations where you may be left with a balance when unknown co-pays, co-insurance or deductibles occur. Our statements will either come to you on paper, or electronically depending on how your account is set up. This balance is due upon receipt. You will not receive a statement from our office until after we have heard back from your insurance carrier.
Our Billing Team at Palouse Medical is here to assist you with your financial needs. We do offer payment plans for patients who are unable to pay their balance in full. We offer a policy that awards 90 days to pay the balance due without finance service fees. Payment is required on your account each month in order for your account to stay in good standing.
SUGGESTED MONTHLY PAYMENT
|$0.00 – $250.00||FULL BALANCE OR 1/2 OF REMAINING BALANCE|
|$250.01 – $500.00||$ 50.00|
|$500.01 – $750.00||$ 100.00|
|$750.01 – $1,000.00||$ 150.00|
|$1,000.01 – $1,500.00||$ 200.00|
|$1,501.01 – $2,000.00||$ 250.00|
Once you have a payment plan agreement, you must make all payments on time in the correct amount, beginning with the pay plan start date.
We perform a follow-up on patient bills by sending a series (up to 3) of collection notification letters to patients, requesting payment of the past due amount. If the patient has not made a payment or contacted us to set up a payment plan within six months from the date of service, the patient account will be sent to an outside collection agency. Once the account is sent to collections, the patient will not be able to schedule an appointment with their provider until that balance is paid in full.
Palouse Medical uses the following collection agency:
Automated Accounts, Inc.
430 W Sharp Ave
Spokane, WA 99201
Please feel free to contact them by phone at: (509) 326-2276 OR toll free at: 1-(800) 421-8470.
Please ask if you have questions about our fees, Financial Policy, or your financial responsibility. If you have any further questions, we hope that you will not hesitate to visit with a member of our Billing Team.
Available from 8:00am-5:00pm Monday – Friday.