FAQ

Online scheduling is currently on pause. We are working on setting up a brand new patient portal and hope to bring back an optimized version of this feature!

We recommend you contact your insurance company directly to find out if Palouse Medical is on your insurance’s list of “approved” or contracted providers. Call the number on the back of your insurance card to speak with an insurance representative or visit their website for more information.

Trying to plan for an upcoming appointment or procedure?  Your insurance company is the point of contact for any questions regarding coverage.  Refer to your health insurance benefits or the information packet that has been provided to you as a member of your insurance plan.  You can ask what they anticipate will be covered or left as patient responsibility and receive the information you need. Some insurance companies even offer their members online services, such as cost estimators and prescription calculators on their website.

Please visit our FORMS page to find the documents. It is best to bring them in with you to your appointment as some forms are needed for the exam.

Our new family practice physician, Dr. Clara Garcia is currently accepting new patients of all ages (as of Oct. 2023!) Many of our family practice providers are also accepting new OB and pediatric patients. Please call our office at 509-332-2517 to inquire about scheduling an appointment.

It is recommended you give us a call to inquire about scheduling with us prior to transferring any of your medical records over to our clinic. In almost all cases, we do not require records prior to scheduling.

How To Register

In office:

• While in the office, let the front desk know you would like to register for the Patient Portal
• Once your identity has been verified, they will ask for an email address (or confirm the one on file)
• They will then print out an instruction sheet for you to take home that includes a temporary password

By phone:

• Let the receptionist know you would like to register for the Patient Portal
• They will need you to verify your name, date of birth, and provide a secondary identifier (such as your address & phone number, or the last 4 of your social security number)
• Once your identity has been verified, they will ask for an email address (or confirm the one on file)
• You will then be emailed a temporary password

Please note:

Registration for the Patient Portal may not be done online

ONLY you, or your Durable Power of Attorney, can request to register your Patient Portal (Unless a release form is signed with consent for electronic disclosure)

MyChart is a different service that is through the Pullman Regional Hospital Network

Already a Registered User?

Login to Your Patient Portal

 

The dates are in for our 2023 Flu Clinic. It will be Oct. 24th – Oct. 26th from 9:00 am – 5:00 pm on a walk-in basis. Click here for more details.

If you are looking to get a Flu shot earlier, please try a local pharmacy.

Palouse Medical is proud to have been a huge part of the local effort to vaccinate our community against COVID-19. We provided thousand of vaccines to the community through over 40 vaccine clinics!

As of 2023, we are no longer offering COVID-19 vaccines in our office. On occasion we have continued to host vaccine clinics for children or added COVID-19 vaccines in with our annual flu-shot clinic. However, this is all dependent on staffing and shipment. If COVID-19 shots become available at Palouse Medical–we will spread the word!

Visit the Whitman County Public Health’s website for a list of local vaccination sites.

Vaccination guidelines are continually being updated, so please check with the CDC and/or your Primary Care Provider for the most current recommendations.

Palouse Medical is proud to be an independently owned and operated clinic! While we appreciate our partnership with Pullman Regional Hospital, we are neither owned nor affiliated with them.

Learn more about our history!