POLICY REGARDING NO-SHOW APPOINTMENTS
Palouse Medical has adopted a NO-SHOW policy effective August 1st, 2015. This policy states that they will now charge patients $24 for each missed “No-Show” appointment. This policy applies to new and established patients and will be charged directly to the patient/guarantor, NOT to the patient’s insurance. All No-Show fees MUST be paid prior to the next appointment in order to be seen. Palouse Medical reserves the right to terminate the doctor-patient relationship of established patients due to no-shows. New patients who no-show for their appointment will NO longer be able to schedule with our providers and WILL be billed the No-Show fee. New patients will be allowed to be seen in ReadyCare, but ONLY after the No-Show fee has been paid.
POLICY REGARDING PATIENT FORMS & ENDORSEMENTS
This policy pertains to external documents that require a healthcare provider to authenticate patient health, provide their signature to verify information found within the document, or to approve/provide medical clearance for an external organization. Effective AUGUST 1ST, 2014, Palouse Medical will categorize all external documents that require the attention of a healthcare provider as either a “FORM” or an “ENDORSEMENT” and will charge for the completion of forms. Forms will be assessed a fee that will be collected before the provider completes the document. This fee will be charged at a rate of $25 for up to 2 pages and an additional $15 for each additional page. Forms will be filled out within 5 business days of payment. Endorsements will not be assessed a fee as long as the patient has had an appointment within the last 2 weeks pertaining to the topic of the endorsement and has had a physical within the last 12 months. If a chart has to be reviewed or an appointment is needed, the patient will be notified before the document can be completed.
NOTICE OF PRIVACY PRACTICES