POLICY REGARDING NO-SHOW APPOINTMENTS
Palouse Medical has adopted a NO-SHOW policy effective August 1st, 2015. This policy states that they will now charge patients $24 for each missed “No-Show” appointment. This policy applies to new and established patients and will be charged directly to the patient/guarantor, NOT to the patient’s insurance. All No-Show fees MUST be paid prior to the next appointment in order to be seen. Palouse Medical reserves the right to terminate the doctor-patient relationship of established patients due to no-shows. New patients who no-show for their appointment will NO longer be able to schedule with our providers and WILL be billed the No-Show fee. New patients will be allowed to be seen in ReadyCare, but ONLY after the No-Show fee has been paid.
POLICY REGARDING PATIENT FORMS & ENDORSEMENTS
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This policy pertains to external documents that require a healthcare provider to authenticate patient health, provide their signature to verify information found within the document, or to approve/provide medical clearance for an external organization. Effective AUGUST 1ST, 2014, Palouse Medical will categorize all external documents that require the attention of a healthcare provider as either a “FORM” or an “ENDORSEMENT” and will charge for the completion of forms. Forms will be assessed a fee that will be collected before the provider completes the document. This fee will be charged at a rate of $25 for up to 2 pages and an additional $15 for each additional page. Forms will be filled out within 5 business days of payment. Endorsements will not be assessed a fee as long as the patient has had an appointment within the last 2 weeks pertaining to the topic of the endorsement and has had a physical within the last 12 months. If a chart has to be reviewed or an appointment is needed, the patient will be notified before the document can be completed.
NOTICE OF PRIVACY PRACTICES
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Our Privacy Policy describes how medical information about you may be used and disclosed, and how you can get access to this information. The law protects the privacy of the health information we create and obtain in providing care and services to you. Your protected health information includes your symptoms, test results, diagnoses, treatment, health information from other providers, and billing and payment information relating to these services.