Welcome To ReadyCare
A quality and professional walk-in clinic for your minor health care needs. Our Goal is to provide compassionate and timely care for those unexpected health concerns that may not be an emergency, but certainly need medical attention. As an extension of Palouse Medical, ReadyCare is just one more way that we partner with patients for better health!
Reasons to choose
...For ALL those unexpected moments in life
...When your symptoms are just NOT improving
...When you know they are NOT feeling well
...When you wonder IF your sprain should be this painful
Choose ReadyCare!
So that you can have the peace of mind knowing you received the BEST care possible!
When life is unpredictable, choose ReadyCare!
For your acute illness and minor injury needs!
It seems like there is no getting around it, injuries and illness never seem to happen when we have “time for them” or provide us with enough advance notice that we can schedule occurrences into our busy lives. Instead, they come around at the most inconvenient times. Here at Pullman ReadyCare, we understand that when sudden illness or injuries occur, they often will strike at the worst times and especially “after hours” when access to your healthcare provider is not an option.
Palouse Medical created ReadyCare to further strengthen their commitment to be a health partner to patients and the community. ReadyCare provides our community with much needed access to healthcare services for non-emergent, minor care services.
ReadyCare Hours Of Operation:
WEEKDAYS
* MON: 8:00AM – 5:00PM (as of 6/28/2021)
* TUE – FRI: 7:00AM – 5:00PM
WEEKENDS
* SAT 9:00 AM – 3:30pm
* SUN CLOSED (as of 6/1/2021)
EFFECTIVE 9/27/2021:
Patients experiencing ANY upper respiratory/COVID-like symptoms or seeking testing will ONLY be able to start checking in to ReadyCare after 10:00am daily. It is our hope that by making this change, we will be creating a daily block of time reserved for patients experiencing non-respiratory health issues and we can increase much needed patient access to care for other important urgent health concerns.
Please allow enough time to be seen. Coming to the clinic close to closing time may result in our inability to provide same day services to you.
Thank you for your understanding!
Our ReadyCare team always strives to deliver outstanding patient care in a timely manner; however, due to the nature of the types of patient concerns we see in ReadyCare, there may be a longer than normal wait to be seen. ReadyCare is a walk-in-clinic, so no appointment is necessary. Please be patient with us if you experience a longer wait and remember that there is an emergency or serious issue that is limiting provider availability.
Do I Need Minor Care?
Do I Need Minor Care?
Not sure if you should be seen? If you are struggling, you can never go wrong by asking a member of our clinical team. We can help you decide if a visit would be in your best interest.To help us better serve you, please be ready to answer these questions…
- How long have your symptoms been bothering you?
- Have your symptoms changed/increased/worsened?
Call our office at 509-332-8847, or come by and let one of our clinical team members triage your symptoms.
Need An Appointment?
Can I Call Ahead And Reserve An Appointment? Do I Need An Appointment?
ReadyCare is a walk-in, minor care clinic. This means that we assist our patients based on a “first come, first served” waiting queue model. No need to call ahead unless you are unsure of whether or not you should come in to be seen.
It is always our goal to deliver the highest quality of professional health care within a timely fashion to our patients. Please be aware that due to the nature of the visits, varying waiting periods can be anticipated.
What Should I Expect At My Visit?
What Should I Expect At My Visit?
- Check-In At Front Desk – (register or provide current patient information)
- Identify Your Chief Complaint, Issue, Or Health Concern
- Complete A Brief Health Questionnaire (if not an established patient of Palouse Medical)
- You Are Then Placed In A Waiting Queue To Be Seen
After your visit, follow up appointments with a primary care provider can be scheduled.
What Concerns Are Better Treated Elsewhere?
What Types Of Health Concerns Are Better Treated Outside Of ReadyCare?
Our Team Always Has Your Best Health Interests At Heart!
When using ReadyCare, please be aware that we may need to triage your health concern to determine if our minor care clinic is the best place for you to receive the care that you require. There are many variables that contribute to whether or not a minor care clinic is the most appropriate place to be treated for a medical concern.It is important to remember that some health concerns cannot be properly addressed or treated in this setting and sometimes your care may require or be better suited for:
- An Appointment With Your Primary Care Provider
Some health concerns need to be addressed with a primary care provider who will be able to provide you with the follow up care that you require. Good examples of these types of concerns are chronic health concerns or if you are in need of medication refills.
- The Emergency Room
Emergency rooms have immediate access to diagnostic equipment and technologies that our minor care clinic doesn’t have available. Other medical issues are beyond the scope of minor care. We want you to get the care you need.
Who Can Use ReadyCare?
Who Can Use ReadyCare?
You don’t’ have to be a current Palouse Medical patient to use ReadyCare. It is open to patients of all ages, whether you are a resident or visitor. In most circumstances, we can bill insurance or accept payment at time of service. Please read number 6 below for more information.
About Billing & Insurance
How Does Billing Work For ReadyCare?”
Those With Health Insurance
ReadyCare is more affordable than the costs incurred at an Emergency Room. We accept and can bill most insurances with billing addresses in the United States (found on the back of your insurance card), but would require payment at time of service if we are unable to bill your insurance.
Those With State/Federal Health Insurance
If you are new to the area or visiting the Palouse, please contact our office to double check if we are able to take your insurance. Unfortunately, state/federal health assistance plans that are outside our network also mean that cannot accept payment for services. These insurances require that you are seen within a specific provider network.We also allow payment at time of service for most situations.
For More Questions
If you have a concern about billing, insurance or payments for services at ReadyCare, please call our billing office during Palouse Medical’s business hours (M-F from 8:00am-5:00pm) at 509-332-1229.
If you are calling after our billing office is closed, please feel free to check with the ReadyCare receptionist to see if they can answer your questions by calling, 509-332-8847.
Important Notice
In Emergency Medical Situations Do Not Wait For Care!
Call 911 or Visit Nearest Emergency Room!
Pullman Regional Hospital, Gritman Medical Center in Moscow, and Whitman Medical Center & Hospital in Colfax, all have emergency departments that can assist you with these dangerous or potentially life threatening situations. If your problem is chronic or has been present for several weeks, it is usually best to make an appointment with your primary health care provider familiar with your medical history.
